Live Tech Support

Effective Date: September 6, 2024

IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.+A2:A31

PLEASE NOTE THAT YOUR USE OF AND ACCESS TO THE PLATFORM (DEFINED BELOW) ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE PLATFORM IN ANY MANNER.

Table of Contents

1. Acceptance of Terms

2. The Platform

3. Additional Premium Services

4. Modification of Terms of Platform

5. Eligibility & Account Creation

6. Posts

7. Prohibitions

8. Notice and Procedure for Making Claims of Copyright Infringement

9. Fees, Refund and Cancellation Policy

10. Proprietary Rights and Limited License

11. Feedback

12. Third Party Links & Services

13. Duration and Termination of Agreement

14. Indemnity and Release

15. SMS Terms

16. Disclaimers

17. Limitation of Liability

18. Arbitration and Class Action Waiver

19. Venue and Governing Law

20. Application License

21. General

22. Contact Us

23. iOS Terms

1. Acceptance of Terms

These Terms of Use (“Terms”) are a binding legal agreement between you and Eastern Auto-Mower . (“Eastern Auto-Mower,” “we,” “us,” or “our”). “User,” “you” and “your” refer to the individual or entity that uses the websites, applications, and other offerings from Eastern Auto-Mower (collectively, the “Platform”). “Customer” refers to the person who asks a question on the Platform. “Expert” refers to the person who answers a question on the Platform. Customer and Expert together are “Users”. Except in your capacity as an Expert or in an application to act as an Expert, which shall be governed by the Expert Agreement, these Terms govern your use of the Platform.

By using or otherwise accessing the Platform or clicking to accept or agree to these Terms, you (1) accept and agree these Terms and (2) consent to the collection, use, disclosure and other handling of information as described in our Privacy Policy, and (3) agree to comply with all rules, policies, and disclaimers posted on the Platform or about which you are notified.

All references to “you” or “your,” as applicable, mean the person who accesses, uses, and/or participates in the Platform in any manner, and each of your heirs, assigns, and successors. If you use the Platform on behalf of an entity, you represent and warrant that you have the authority to bind that entity, your acceptance of the Terms will be deemed an acceptance by that entity, and “you” and “your” herein shall refer to that entity, its directors, officers, employees, and agents.

2. The Platform

The Eastern Auto-Mower Platform is an online venue for informational and educational purposes and connects Customers with Experts. Eastern Auto-Mower is not in the business of providing or selling information or education that is within any Expert’s area of expertise, and Eastern Auto-Mower otherwise does not provide advice or any professional service to Customers. Users of the Platform, not Eastern Auto-Mower, provide the content in Posts (defined below). Experts are not employees or agents of Eastern Auto-Mower. Eastern Auto-Mower is not acting as an agent for any Customer. Experts have sole discretion in selecting which questions from Customers to answer, may elect not to answer any questions from Customers, and have sole discretion in controlling how to perform any services on the Platform.

We are not involved in the conversations you may engage in with other Users on the Platform. Eastern Auto-Mower shall not be liable for (a) any acts or omissions by you, (b) content in posts made by Users on the Platform, including questions, answers, requests for information, responses, profiles, Expert signatures, qualifications, comments, profile information, and posts in the Expert Forum and other places where Users communicate with one another (collectively “Posts”), or (c) an Expert’s failure to complete a transaction. You further understand that site tools, Eastern Auto-Mower’s mobile application or any other tools (collectively, “Tools”) offered by Eastern Auto-Mower are optional and such Tools are purely offered for convenience and usage of such Tools is not mandatory. You understand certain Tools, such as chatbots, may utilize or be powered by AI language models, and data input into such Tools shall be subject to these Terms, our Privacy Policy, and any other disclosures presented in connection with such Tools. You understand Eastern Auto-Mower may also allow Experts to use certain Tools at their option, which may utilize AI language models or other automated technology to for example help Experts communicate with other Users on the Platform. You are solely responsible for transactions you make with Experts on the Platform, including honoring any payment obligations.

Eastern Auto-Mower does not refer Customers to or endorse or recommend particular Experts. Eastern Auto-Mower shall not be liable for any acts or omissions of Experts, Posts, or the ability of Experts to answer questions. We cannot ensure that an Expert will complete a transaction. You understand and acknowledge that Eastern Auto-Mower cannot and does not edit, modify, filter, screen, monitor, endorse or guarantee the content of Posts. Notwithstanding the foregoing, Eastern Auto-Mower reserves the right, but is not obligated, to refuse to post or to remove any content and/or remove any User’s access to the Platform for any reason, including violation of these Terms.

EMERGENCY QUESTIONS AND CRISIS SITUATIONS (particularly regarding medical or mental health issues) should not be directed to the Platform and should, instead be directed immediately by telephone or in-person to qualified professionals (e.g. in the U.S., call 911). The Platform is not the appropriate venue to deal with such situations.

Use of the term “Expert” by Eastern Auto-Mower and on the Platform is only meant to describe Users who answer questions on the Platform, and not to guarantee any particular level of expertise of these Experts.

Eastern Auto-Mower is not responsible for mediating disputes between Customers and Experts.

Every Expert on the Platform has had at least one credential, where applicable, relevant to the category in which they are answering questions that is verified by a third-party verification service.

Eastern Auto-Mower contracts with third-party service providers to perform the verifications described above. The results of the verifications are only as accurate as the information provided to and by the third-party verification service, as of the time of the providing of information to and by the third-party verification services. Eastern Auto-Mower cannot warrant or guarantee an Expert's purported identity and cannot and does not represent, warrant, or guarantee the truthfulness or accuracy of the credentials or identities of Users and information provided by Users including Experts. You acknowledge that Eastern Auto-Mower will not be liable for any loss or damages caused by your reliance on any information or content contained in Posts.

Answers Experts provide on the Platform are to be used by Customers for general information purposes only, not as a substitute for in-person evaluation or specific professional (medical, legal, veterinary, tax, financial, etc.) advice. No professional-client relationships shall be formed on the Platform. For example, Experts in the Legal category will provide only general information about the law and will not provide legal advice nor propose a specific course of action for a Customer. By answering questions, Experts do not intend to form, and do not form attorney-client or doctor-patient relationships with Users of the Platform. The laws, regulations, other governing authorities, standards, practices, and procedures that apply to your particular question may differ depending on your location and information typically discovered through in-person evaluations or visits. Experts in some categories may be licensed, certified, educated, employed by or have experience in only particular jurisdictions. Communications on this Platform are not confidential and shall not be the subject of any associated privileges. Communications on this Platform are limited, as described above, do not involve in-person evaluations or visits, and do not include safeguards and procedures typical of in-person evaluations and visits.

3. Additional Premium Services

You may be presented with an offer for services outside of the Platform’ standard question-and-answer platform (“Additional Premium Services”).

Eastern Auto-Mower is only a venue which facilitates communication between Experts and potential Users of Additional Premium Services. It does not provide any of the substance or content of any Additional Premium Services initiated through Eastern Auto-Mower’s Platform.

Eastern Auto-Mower will in no way be liable for any acts or omissions of Experts in performing Additional Premium Services (or any services) for you or any issues that may arise before, during, or after any Additional Premium Service.

Additional Premium Services may be: (1) “Information Only;” or (2) “Beyond Information Only.” “Information Only” Additional Premium Services are those additional services outside the Platform’s standard question-and-answer platform and may be conducted off the Platform (either by phone, chat, email, remote desktop, or any other third-party tool) but remain for general informational services only. “Beyond Information Only” services facilitate Users’ exchange off Platform that are more than informational and that could potentially evolve into a professional relationship. Charges for Additional Premium Platform will be described in the particular offer. Eastern Auto-Mower or the Expert may record communications during Additional Premium Services.

Beyond Information Only Additional Premium Services

If you decide to accept Beyond Information Only Additional Premium Services, you understand that by receiving such Additional Premium Services, you are agreeing to the following terms and conditions:

a. Eastern Auto-Mower is not involved in any agreements between you and any Experts from whom you choose to receive Beyond Information Only Additional Premium Services.

b. Eastern Auto-Mower does not form any attorney-client/doctor-patient/accountant-client relationship with any User through its question-and-answer platform or by virtue of any Beyond Information Only Additional Premium Services.

c. Eastern Auto-Mower will endeavor to find an Expert relevant to your request for Beyond Information Only Additional Premium Services. Nevertheless, Eastern Auto-Mower does not guarantee that any Expert who contacts you can fulfill your request for Beyond Information Only Additional Premium Services.

d. Eastern Auto-Mower is not a law firm, and it does not provide any legal advice, counsel, or recommendation to Users, nor is Eastern Auto-Mower a lawyer referral service.

Information Only Additional Premium Services

If you decide to accept Information Only Additional Premium Services, you understand that by receiving such Services, you are agreeing to the following terms and conditions:

a. Any Information Only Additional Premium Services you receive from a legal, tax, medical or veterinary professional are for general informational purposes only.

b. The legal, tax, medical or veterinary professional from whom you are receiving Information Only Additional Premium Services is not acting as your attorney, tax advisor, doctor or veterinarian and may not be licensed in the jurisdiction where you are located.

c. The Information Only Additional Premium Services are not subject to an attorney-client/ accountant-client/doctor-patient relationship or attorney-client/ accountant-client/doctor-patient privilege. Before applying the Information Only Additional Premium Services to your specific situation, you should consult with a professional licensed to practice in your jurisdiction.

Terms Relating to Remote Desktop Users

If you agree to accept Remote Desktop Services (whether such services are Information Only or Beyond Information Only) from an Expert, by accepting such offer for services, you are agreeing to give the Expert full access to and control over your computer (including permission to download and use software on your computer, gather system data, modify settings, etc.) for computer diagnosis, service, and repair. You agree that any third-party software acquired, installed, or used during the Remote Desktop session, by you or by the Expert, will be licensed to you, and that any terms of use relating to the third-party software are agreed to by you, that an Expert may record via video the Remote Desktop Session for security purposes, and that you will not use the Platform to do anything unlawful.

4. Modification of Terms or Platform

Except for Section 18, providing for binding arbitration and waiver of class action rights, Eastern Auto-Mower reserves the right, at its reasonable and sole discretion, to modify or replace these Terms at any time. You are responsible for reviewing and becoming familiar with any such modifications. If we determine a revision to the Terms, in our sole discretion, is material, we will notify you as required by law. Use of the Platform by you after any modification to the Terms constitutes your acceptance of the Terms as modified. If you do not accept the changes, you must discontinue using the Platform.

Eastern Auto-Mower reserves the right at any time to modify, suspend, discontinue, or terminate, temporarily or permanently, the Platform or associated services (or any part thereof), with or without notice. Except for payments or refunds expressly available to you under these Terms (or as required by law), you agree that Eastern Auto-Mower shall not be liable to you for any modification, suspension, or discontinuance of the Platform.

5. Eligibility & Account Creation

Only individuals who are at least 13 years old and can form legally binding contracts under applicable law of their jurisdiction are permitted to access the Platform or be a User. If we learn we have collected personal information from children under 13, we will delete that information in accordance with our legal requirements. If you believe that a child under 13 has provided us personal information, please contact us at support@Eastern Auto-Mower.com.

In order to prevent fraudulent use of the Eastern Auto-Mower membership program by Customers, Customers who have purchased memberships are ineligible to participate as Experts on Eastern Auto-Mower during the term of their membership, as are their immediate family members (spouse, parent, child, sibling and spouse or “step” of each) and those living in the same households (persons, whether related or not, who lived in the same residence as the member for at least three (3) months during the twelve (12)-month period preceding the start of the Eastern Auto-Mower membership).

You must create an account (“Account”) to access certain features of the Platform. You agree to provide accurate, current, and complete information that doesn’t infringe on the rights of others at all times when you use the Platform, and to update information to keep it accurate, current, and complete. You are solely responsible for safeguarding your Account password and for all activity that occurs on your Account, and you will notify Eastern Auto-Mower immediately of any unauthorized use. We are not liable for any losses by any party caused by an unauthorized use of your Account. You agree to keep your contact and billing information (including but not limited to email address) up-to-date, and to comply with all billing procedures, including providing and maintaining accurate and lawful billing information your Account. Your Account is nontransferable except with Eastern Auto-Mower’s written permission and in line with Eastern Auto-Mower policies and procedures. As permitted by applicable law, we may, but have no obligation (unless required by law) to ask Users to provide identification or information related to credentials for purposes of using the Platform.

6. Posts

Posts are not confidential and may be used by Eastern Auto-Mower for any purpose. Posts are not private or confidential, nor are they protected by attorney-client, doctor-patient, or any other privilege, and Posts may be read, collected, and used by others. For example, search engines may index questions, answers, and other Posts to allow them to appear in search engine results (e.g., if someone does a search on google.com or another search engine, questions, answers, and other Posts on Eastern Auto-Mower.com that relate to the search may appear in the search results list).

As between you and Eastern Auto-Mower, you will maintain whatever ownership interest you have in and to the Posts you provide on the Site. Eastern Auto-Mower reserves the right to remove any or all of your Posts, in whole or in part, at any time with or without notice. You are responsible for all Posts you contribute, in any manner, to the Platform, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it.

You grant to Eastern Auto-Mower a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, sublicensable (through multiple tiers) right to exercise the copyright, publicity, and database rights, including the right to use, reproduce, display, edit, copy, modify, transmit, publicly perform, or create derivative works thereof, that you have in your Posts, in any media now known or not currently known, with respect to any such Posts. This license shall survive termination of the Platform, these Terms, or your Account. Eastern Auto-Mower does not claim ownership rights in your Posts and nothing in these Terms will be deemed to restrict rights that you may have to use and exploit your Posts.

Any information or content posted through the Platform, including Posts, is the sole responsibility of the person from whom such content originated, and you access all such information and content at your own risk, and we aren’t liable for any errors or omissions in that information or content or for any damages or loss you might suffer in connection with it. You acknowledge and agree that Eastern Auto-Mower may or may not, in its sole discretion, pre-screen Posts before posted on the Platform, but has no obligation to do so. Eastern Auto-Mower reserves the right (but does not assume the obligation) in its sole discretion to reject, move, edit, or remove any Posts, including but not limited to any Post that violates these Terms or is otherwise objectionable. You understand that by using the Services, you may be exposed to Posts that you may consider offensive or objectionable. We cannot control and have no duty to take any action regarding how you may interpret and use Posts or what actions you may take as a result of having been exposed to Posts, and you hereby release us from all liability for you having acquired or not acquired Posts through the Platform. While we may try to do so, we can’t guarantee the identity of any Users with whom you interact in using the Platform and are not responsible for which Users gain access to the Platform.

7. Prohibitions

As a User of the Platform, agree you will not use the Platform for purpose that is unlawful or prohibited by these Terms, or any other purpose not reasonably intended by Eastern Auto-Mower. By way of example, and not as a limitation, you agree not to:

Directly or indirectly manipulate, undermine, or disrupt the integrity of any User or other feedback ratings, reports, or systems on the Platform, including, but not limited to, by filing false reports about other Users;

Establish a professional-client relationship on the Platform;

Use the Platform for purposes of plagiarism in any context or in cheating in the academic setting;

Use any automated programs to automatically lock questions that are posted on the Platform;

Create multiple Accounts on the Platform;

Use another User’s account to access the Platform;

Use methods to disguise your location or otherwise circumvent Eastern Auto-Mower’s tools to secure the Platform;

Directly or indirectly submit any Posts or otherwise engage in conduct that is fraudulent, inaccurate, infringing, libelous, defamatory, abusive, offensive, obscene, pornographic or otherwise violates any law or right of Eastern Auto-Mower or Users or any other third party, including privacy rights, copyrights, or other intellectual property right;

Directly or indirectly submit any Posts linking to affiliate programs, multi-level marketing schemes, or off-topic content;

Violate any federal, state, or local law, statute, ordinance, regulation, or ethical code;

Engage in any behavior that is defamatory, trade libelous, unlawfully threatening or unlawfully harassing;

Submit any content containing any viruses, Trojan horses, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information;

Except as expressly authorized by Eastern Auto-Mower, solicit or otherwise request personal information from Users other than information strictly necessary to use the Platform for purposes of the Platform;

Scrape, access, monitor, index, frame, link, or copy any content on the Platform by accessing the Platform in an automated way, using any robot, spider, scraper, web crawler, or using any method of access other than manually accessing the publicly-available portions of the Platform through a browser or accessing the Platform through any approved mobile application, application programming interface, or client application;

Decompile, reverse engineer, or otherwise attempt to obtain the source code or underlying ideas or information of or relating to the Platform;

Violate the restrictions in any robot exclusion headers of the Platform, if any, or bypass or circumvent other measures employed to prevent or limit access to the Platform;

Submit any Posts that advocate illegal activity or discuss illegal activities with the intent to commit them;

Engage in any activity that could cause us to violate any applicable law, statute, ordinance, or regulation;

Resell or make any commercial use of our system or the content on the Platform, including personal information, without our prior written consent;

Provide information on any other websites about Eastern Auto-Mower, unless you expressly state that your statements are not made on behalf of and have not been approved by Eastern Auto-Mower;

Falsely imply Eastern Auto-Mower’s endorsement, partnership, or otherwise mislead others as to your affiliation with Eastern Auto-Mower;

Use the Platform in a way that violates or facilitates violations of these Terms, any other agreement or guidelines that govern use of the Platform or attempt to do any of the foregoing directly or indirectly.

Recruit, solicit, or contact in any form Experts or Customers for employment or any other use not specifically intended by the Platform;

Advertise or solicit an expertise not related to or appropriate for the Platform including, but not limited to promotes or offers Ponzi schemes, junk mail, spam, chain letters, pyramid schemes, affiliate marketing or unsolicited commercial content, discount cards, credit counseling, online surveys or contests, raffles, prizes, bonuses, games of chance or giveaways; and

Access the Platform or content in order to build a similar or competitive website, product, or service.

If you post material that is adult in nature, such material shall be posted with “Mature Audiences Only” in the listing title and appropriate notices to prevent unauthorized underage viewing and shall be distributed only to people legally permitted to receive such content (Information on Parental Control Protections).

You understand that violation of these rules or Terms more generally may result in the termination of your Account. You acknowledge and agree that Eastern Auto-Mower may remove any Posts and terminate any Account at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to Posts). Eastern Auto-Mower further reserves the right to report unlawful activity to law enforcement or other regulatory authorities.

You further understand that Eastern Auto-Mower has the right, but does not have any obligation, to monitor the use of the Platform and verify information provided by our Users.

8. Notice and Procedure for Making Claims of Copyright Infringement

Eastern Auto-Mower may, in appropriate circumstances and at its discretion, disable and/or terminate the Accounts of users who infringe the intellectual property of others. If you believe that your copyright or the copyright of a person on whose behalf you are authorized to act has been infringed, please follow the steps in Eastern Auto-Mower’s Copyright Policy.

9. Fees, Refund and Cancellation Policy

Eastern Auto-Mower’s platform allows Customers to post questions to Experts in subject-matter categories, facilitates communication with Experts on the Platform via chat, emails, and online message boards, and enables delivery of and access to answers to your questions (“Site Access Benefits”). Site Access Benefits may have additional terms such as limits on the number and/or subject matter of questions provided at the time of sign up. Customers on the Platform may be presented with one of three payment models: (1) ongoing membership; (2) additional Platform model (which is explained in Section E below); and (3) pay-per-question model.

Membership & Membership Renewal. Memberships allow Customers to receive Site Access Benefits on the Platform for auto-renewing time periods (e.g., monthly, annually) set forth at the time of sign up. Customers who elect to pay for memberships are hereinafter referred to as “Members” and your participation in the Platform is a “Membership.” Unless otherwise stated on your sign-up page, when you sign up for Membership, you agree that you are subscribing to an automatically renewing Membership requiring recurring payments at the stated frequency (e.g., monthly or annually) at the then-current price until you cancel. You will be charged your first Membership fee and any applicable taxes on the date you purchase your Membership or, if applicable, after your free trial ends. Your Membership will automatically continue at the selected interval, and you will continue to be charged at the then-current price (including any applicable taxes), unless at least 24 hours prior to the end of the current Membership period: (a) you terminate your account; (b) you cancel your Membership (as described below); (c) we decline to renew your Membership; or (d) these Terms are otherwise properly terminated as expressly permitted herein. Membership fees are non-refundable except as expressly set forth in these Terms or in accordance with applicable law. If any Membership fee is not paid in a timely manner, or your transaction cannot be processed, we reserve the right to suspend, disable, cancel or terminate your Membership. You will be responsible for paying all past due amounts. You acknowledge that billing may not occur on the exact same date of each month.

Eastern Auto-Mower will send notice of upcoming automatic renewal prior to renewing your membership as required by law. We reserve the right to change the terms of your Membership, including price or in scope Site Access Benefits, from time to time. We will attempt to provide advanced notice of any changes in Membership fees or prices prior to the next billing cycle, but this will not include notification of changes in applicable taxes. If you do not wish to accept a fee or price change, you may cancel your Membership in accordance with these Terms.

Sign Up Fees. Some Customers/Members may be charged a sign-up fee disclosed at the time of sign up for a Membership. The fee is automatically charged to the Member’s payment source provided on the Platform.

App Store Memberships. Memberships purchased via the app—not on Eastern Auto-Mower’s website—are managed directly by the applicable App Store. Consult the appropriate App Store to determine if the price charged includes all applicable taxes and currency exchange settlements. You are solely responsible for paying such taxes or other charges. Eastern Auto-Mower relies on the App Store to collect subscription fees, manage the subscription for your memberships, and to report on the status of subscription accounts that have been purchased from within the app. Eastern Auto-Mower does not have the ability to manage any aspect of an App Store subscription membership on your behalf, including, but not limited to, initiating, canceling, or refunding subscriptions.

Membership Cancellation or Termination. When you cancel a subscription, you cancel only future charges associated with your membership. You may initiate your cancellation at any time, but the cancellation will become effective at the end of your current subscription period. You can cancel your Membership at any time up to 24 hours before the end of the current billing period by (1) clicking the cancel membership button on either the help center page or your account’s membership page; (2) sending a written notice of cancellation via e-mail to support@Eastern Auto-Mower.com; (3) talking to a customer support agent via our online chatbot or through calling 1-800-581-6476; or (4) for subscriptions purchased through a third party App Store or platform, through that third party. No refunds will be provided for a partial Membership period, but you will continue to have access to the Site Access Benefits until the next billing cycle. Notwithstanding any other terms, Eastern Auto-Mower reserves the right to cancel your Eastern Auto-Mower Membership in its entirety at any time and for any reason, with or without prior notice. In the event that Eastern Auto-Mower cancels a Eastern Auto-Mower Membership, it will refund the current period’s fee.

Trials & Promotions. We may offer promotional trial subscriptions to obtain a Membership on a trial basis or access Platform for free or at promotional rate, as well as referral discounts or similar free access to Member benefits when you refer a new user(s). If your subscription includes a free trial, you will not be charged the applicable fee during your free trial. To obtain the free trial, you will be required to provide a credit card or other payment method in order to ensure uninterrupted access and continued use after the expiration of the free trial. Upon completion of your free trial, your subscription will automatically convert into a paid Membership and your payment method will be charged the applicable fee unless you have cancelled your Membership. You may cancel your Membership during your free trial to avoid being charged as described above.

If your subscription includes a promotional rate, you will be charged the promotional rate for the relevant number of billing periods and upon completion of that period, your subscription will continue to automatically renew at the full rate. You may only be permitted to use one free trial or discounted price offer. If your Membership is ever cancelled or terminated for any reason, and you purchase an additional Membership, you may not be eligible for a free trial or to take advantage of another discounted price offer.

Any promotional monies or credits placed into Customer accounts by Eastern Auto-Mower for use towards Site Access Benefits on the Platform remain the property of Eastern Auto-Mower (they never become the property of Customers and never become refundable to the Customer), and unless otherwise stated on the Platform or in an email to a Customer, will be usable only for thirty (30) days.

Pay-Per-Question. Certain customers may have the option to participate on the Platform with the pay-per-question model. Using Pay-Per-Question, you select the price that you are willing to pay for the Site Access Benefits for a single question. Once you have selected the price and submitted your payment information, your question may be posted on Eastern Auto-Mower. A portion of your payments will be paid to the Expert and a portion to Eastern Auto-Mower. You will be charged in one of three ways depending on the payment source, as described on the payment page: (i) when the question is posted; (ii) at the time an Expert responds to the Customer’s question; or (iii) $5 upon the posting of a question, with the remainder of the selected price charged at the time an Expert responds. Charges are not refundable except as expressly permitted in these Terms.

Rating the Expert. Experts typically respond to Customers’ questions quickly. If the Expert requests further information before answering your question, you may wish to take advantage of the opportunity to provide more information to the Expert to allow the Expert to help you better. Once the Expert answers your question, you will be asked to rate the Expert. Eastern Auto-Mower does not guarantee that you will receive a response from an Expert, or that you will be satisfied with your communication with an Expert. For Pay-Per-Question Customers, in the rare instance that no Expert responds at all to your question, you agree that any amount up to $5 that was charged upon posting of your question may be retained by Eastern Auto-Mower in consideration for the Site Access Benefits received. See Refunds section below for information on requesting a refund.

Additional Premium Services Fees. Any amounts a Customer pays for Additional Premium Services are divided into two parts: (i) Eastern Auto-Mower’s fee for enabling the request, offer, and/or fulfillment of Additional Premium Services (“Additional Site Access Benefits”); and (ii) the Expert’s fee for the specific Additional Premium Service provided to the User. Once you accept an offer for Additional Premium Services, your payment method on file, if any, will be automatically charged the Additional Premium Services amount.

Additional Membership Terms & Changes. Members will be bound by their Membership Details so please be sure to review them carefully. We may change the Membership terms or fees at any time on a going forward basis in our discretion. If the pricing for your Membership increases, we will notify you, and provide you an opportunity to change your subscription before applying those changes to your account or charging you in connection with an automatic renewal. We may choose in our sole discretion to add, modify, or remove benefits and features from a Membership. Your continued use of the Platform after the changes become effective will constitute your acceptance of the changes. If you do not wish to continue subscribing with the new fees or features, you may cancel your Membership. If you accept the new Membership subscription, its terms and conditions will apply for that renewal and all renewals going forward

Additional Fees and Expert Bonuses. Eastern Auto-Mower may charge additional fees, including but not limited to service fees for use of the Platform or for submission of questions, and change such fees, as we deem necessary or appropriate for our business. Customers may have the opportunity to provide Experts bonuses or tips. You authorize Eastern Auto-Mower to charge your payment method for any bonus or tip you elect to provide. Except as otherwise provided on the Platform, Eastern Auto-Mower shall retain 3% of such bonus or tip.

Payment Information. When you provide payment information, you represent and warrant that the information is accurate and that you are authorized to use the payment method provided for any payments due, including Membership fees, pay per question fees, service fees, taxes, and tips or bonuses you elect to provide. You acknowledge that we may process an authorization hold using your payment information in order to verify the information provided. You are responsible for keeping your payment details up to date by changing the details in your account setting. If your payment card details change or are due to expire, we may obtain or receive from your payment provider updated payment details including your card number, expiration date, and CVV (or equivalent). You authorize us to continue to charge your card using the updated information so that you can continue to receive your Membership.

If you do not pay any fees when due (for example, due to credit card expiration or insufficient funds), we may suspend or terminate your access to the Platform or your Membership. We also reserve the right to pursue any amounts you fail to pay in connection with your use of the Platform or your Membership.

Taxes. Experts are responsible for any and all applicable federal, state, and local taxes, duties, tariffs, levies, withholdings, and similar assessments (including without limitation, sales, use, and value added taxes) relating to the subject matter hereunder, excluding taxes based on Eastern Auto-Mower’s income.

10. Proprietary Rights and Limited License

All right, title, and interest in and to the Platform are and will remain the exclusive property of Eastern Auto-Mower and its licensors. All materials therein, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all intellectual property rights related thereto, are the exclusive property of Eastern Auto-Mower and its licensors. The Platform is protected by copyright, trademark, and other laws of both the United States and foreign countries. You acknowledge that the Platform has been developed, compiled, prepared, revised, selected, and arranged by Eastern Auto-Mower and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitute valuable intellectual property of Eastern Auto-Mower and such others. Except as explicitly provided herein, nothing in this Expert Agreement gives you a right to use the Eastern Auto-Mower name or any of the Eastern Auto-Mower trademarks, logos, domain names, and other distinctive brand features. Any other trademarks, service marks, logos, trade names, and any other proprietary designations are the trademarks or registered trademarks of their respective owners.

Subject to your complete and ongoing compliance with these Terms, Eastern Auto-Mower grants you a non-transferable, non-exclusive, revocable, limited license to access and use the Platform. We reserve all rights not expressly granted to you by these Terms.

11. Feedback

By sending us any feedback, comments, questions, or suggestions concerning Eastern Auto-Mower, the Platform, or us (collectively, “Feedback”) you represent and warrant (a) that you have the right to disclose the Feedback, (b) that the Feedback does not violate the rights of any other person or entity, and (c) that your Feedback does not contain the confidential or proprietary information of any third party or parties. By sending us any Feedback, you further (i) agree that we are under no obligation of confidentiality, express or implied, with respect to the Feedback, (ii) acknowledge that we may have something similar to the Feedback already under consideration or in development, (iii) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works, publish, distribute, and sublicense the Feedback, and (iv) irrevocably waive, and cause to be waived, against Eastern Auto-Mower and its users any claims and assertions of any moral rights contained in such Feedback. This Feedback section shall survive any termination of your Membership, these Terms, or your participation in the Platform.

12. Third Party Links & Services

The Platform may provide, or third parties may provide, links to other sites, applications, or resources. This may include, without limitation, Tools powered by parties other than Eastern Auto-Mower. Because Eastern Auto-Mower has no control over such sites, applications, and resources, you acknowledge and agree that Eastern Auto-Mower is not responsible for the availability of such external sites, applications, or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Eastern Auto-Mower shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such site or resource.

IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS. AND USEFULNESS OF ANY OPINION, ANSWER, OR OTHER CONTENT AVAILABLE THROUGH THE PLATFORM, FROM THIRD PARTIES OR OBTAINED FROM A LINKED PLATFORM. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ANSWER, PRODUCT, SERVICE, OR OTHER CONTENT.

13. Duration and Termination of Agreement

Duration. The agreement between you and Eastern Auto-Mower reflected by these Terms is effective when you access the Platform (for example to create an Account) and remains in effect until either you or we terminate the agreement in accordance with these Terms.

Termination by Customers. Customers may terminate your service and account at your sole discretion and at any time by written notice via e-mail to support@Eastern Auto-Mower.com. Terminations typically will be effective within seven (7) business days after our receipt of your termination notice, at which time your account will be closed and you will no longer enjoy access to your former account. Any fees accrued as of the effective date of termination will be payable according to the Terms. The procedure for Experts to terminate their accounts is set forth in the Expert Agreement.

Termination by Eastern Auto-Mower. At any time, with or without notice, for any or no reason, Eastern Auto-Mower reserves the right to modify or discontinue any portion or all of the Platform, and to restrict, suspend, and terminate Customers’ accounts. The procedure for termination by Eastern Auto-Mower of Experts’ accounts is set forth in the Expert Agreement.

Survival. Sections 2, 4, 6, 7, 8, 10, 11, 14, 16, 17, 18, 19, 21, and 23 of these Terms, and any other provisions that are necessary to effectuate those sections, shall survive termination.

14. Indemnity and Release

You agree to release and to indemnify, defend, and hold harmless Eastern Auto-Mower and its parents, subsidiaries, affiliates, and agents, as well as the officers, directors, employees, shareholders, and representatives of any of the foregoing entities, from and against any and all losses, liabilities, expenses, damages, costs (including attorneys’ fees and court costs), claims, actions, inquiries, or investigations of any kind whatsoever arising out of or resulting from your use of the Platform, your violation of these Terms, and any of your acts or omissions that implicate publicity rights, defamation, or invasion of privacy. Eastern Auto-Mower reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Eastern Auto-Mower in the defense of such matter.

In the event that you have a dispute with one or more other users, you release Eastern Auto-Mower, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Platform. If you are a California resident, you waive California Civil Code Section 1542, which provides:

A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.

If you are not a California resident, you waive your rights under any statute or common law principle similar to Section 1542 that governs your rights in the jurisdiction of your residence.

15. SMS Terms

By registering for the Platform, you consent to receive communications from us, which may include calls and text messages to the cellular telephone number you provide to us. For example, we may text you with transactional alerts about your account. You may also sign up to receive marketing or promotional calls and text messages. Any text messages we send to you are subject to our SMS Terms & Conditions. You may opt-out of receiving certain communications by following the unsubscribe options